Frequently Asked Questions
Everything you need to know about your Yuzefi experience, from shipping to craftsmanship.
Where does Yuzefi ship to and what are the costs?
We offer worldwide shipping. Delivery costs and estimated timeframes are calculated at checkout based on your location. Please note that international orders may be subject to local import duties and taxes.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the products are in their original condition with all tags and packaging intact. Sale items are eligible for exchange or store credit only.
How should I care for my Yuzefi leather bag?
Our bags are crafted from high-quality Italian leathers. To maintain the finish, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer flexible payment options through Klarna.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our customer care team immediately for assistance.
Are your products sustainably made?
Yuzefi is committed to responsible production. We work with boutique Italian tanneries that follow strict environmental standards, and we focus on reducing waste by utilizing surplus materials wherever possible.